IT support

 

ITS Technical Support

The Information Technology Services (ITS) Academic Technologies section provides technical support via email, telephone, and walk-in to UH faculty, staff and students systemwide through the ITS Help Desk. The standard setup will include installation of all OS critical updates, anti-virus software, and peripheral setup. Optionally, the Technician can install requested supported programs (e.g. web browser, email client, Acrobat Reader, Microsoft Office, etc.), and will be sure to install all associated software updates. They can also assist with configuring the computer to regularly check for and install critical software and OS updates.

Contact the ITS Help Desk for support by calling 808-956-8883 (Oahu), sending email to help@hawaii.edu, or visiting the IT Center or ITS Labs for walk-in support (Manoa campus only).  On-site assistance with the setup of a new computer is also available by an ITS Help Desk Technician.

ITS should be contacted for all UH-owned equipment concerns.  Information Technology Services (ITS) computer support policy

*The CLT IT office does not provide services that are available from ITS.

IT Consultation

  • Web consultation
  • Computer replacement policy
  • Hardware/software consultation for instructional and research purposes
  • Data security

IT Management

  • Manage IT infrastructure for LLL
    • Web infrastructure
    • Research infrastructure
    • Data management
  • Language labs support

Language Technology Projects

  • Online learning environments
  • Language resource development
  • Language research tools
  • Computer based language testing

 

Related UHM links:
University of Hawaiʻi at Mānoa E-Waste Procedure – UH has established a free quarterly recycling program for university-owned ewaste equipment, compliments of Apple. Shippers will pick up the equipment from Manoa Buildings & Grounds durng the months of January, April, July, and October each year.
Center for Instructional Support (CIS) computer repair
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